Privacy policy
Last updated: 23 September 2026
This Privacy Policy explains how Killhaus Ltd, trading as Ironkilla Gym Apparel and operating the IRONKILLA® brand (“Ironkilla”, “we”, “us” or “our”), collects, uses, stores and shares your personal information when you visit our website, purchase from us, contact us or otherwise interact with IRONKILLA®.
We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. WHO WE ARE
IRONKILLA® is an established bodybuilding apparel brand, founded in 2014.
Ironkilla Gym Apparel is a trading name of Killhaus Ltd, a company registered in England and Wales.
For the purposes of applicable data protection law, Killhaus Ltd is the data controller of the personal information described in this Privacy Policy, except where another organisation acts as an independent controller.
Registered office:
Killhaus Ltd
29 Washington Street
Workington
Cumbria
CA14 3AW
United Kingdom
Email: ironkillagymapparel@outlook.com
2. INFORMATION WE COLLECT
The personal information we collect depends on how you interact with us.
This may include:
- Identity information, such as your name.
- Contact information, such as your email address, telephone number, billing address and delivery address.
- Order information, including products purchased, order history, returns, refunds and delivery information.
- Payment information, including information necessary to process your payment. Payment information may be collected and processed by Shopify and our payment providers rather than being stored directly by us.
- Account information, where you create or use a customer account.
- Communications, including messages, enquiries, complaints, returns requests and other correspondence you send to us, including communications made through Shopify Inbox.
- Marketing information, including whether you have subscribed to or unsubscribed from marketing communications.
- Technical information, such as your IP address, browser type, device information, cookie identifiers and information about how you interact with our website.
- Usage information, including pages viewed, products viewed and interactions with our online store.
We may also receive personal information from third parties that help us operate our store, process payments, deliver orders, provide website functionality or market our products.
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
- process and fulfil your orders;
- take and administer payments;
- arrange delivery of your purchases;
- provide order confirmations and delivery updates;
- manage returns, refunds and customer service enquiries;
- communicate with you about your order or account;
- respond to communications made through email, Shopify Inbox or other customer service channels;
- maintain customer accounts;
- detect, investigate and prevent fraud, misuse or security incidents;
- protect our website, customers and business;
- maintain appropriate business, financial and transaction records;
- comply with our legal and regulatory obligations;
- operate, maintain and improve our website;
- understand how customers use our website and products;
- measure the performance of our website and marketing;
- send marketing communications where permitted; and
- establish, exercise or defend legal claims where necessary.
We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.
4. OUR LAWFUL BASES FOR PROCESSING
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract — where processing is necessary to fulfil an order, provide a service you have requested or take steps at your request before entering into a contract.
Legal obligation — where we need to process or retain information to comply with a legal requirement.
Legitimate interests — where processing is necessary for our legitimate business interests or those of another party, provided those interests are not overridden by your rights and interests. This may include fraud prevention, website security, improving our services and administering our business.
Consent — where you have given us permission to process your information for a particular purpose and consent is the appropriate lawful basis.
Where processing is based on consent, you may withdraw your consent at any time.
5. ORDERS AND PAYMENTS
When you place an order, we use the information you provide to process the transaction, arrange delivery, communicate with you and manage any subsequent return, refund or customer service request.
Our online store is powered by Shopify.
Shopify and payment providers may process personal information required to operate our store and complete transactions.
Payment information may therefore be processed directly by Shopify or the relevant payment provider rather than by Killhaus Ltd.
The payment methods available to you will be displayed during checkout.
6. DELIVERY PROVIDERS
We use delivery providers to fulfil customer orders, including Royal Mail, Evri and DPD.
We may provide a delivery provider with information reasonably necessary to deliver your order, such as your:
- name;
- delivery address;
- telephone number;
- email address; and
- relevant order or delivery information.
The delivery provider may process this information in accordance with its own privacy obligations.
7. SHOPIFY INBOX & CUSTOMER COMMUNICATIONS
We use Shopify Inbox to provide live chat and customer support through our website.
If you contact us using Shopify Inbox, information associated with your communication may be processed through Shopify's services.
This may include information you provide in your message and technical or customer information associated with your interaction.
We use this information to respond to enquiries, provide customer support, assist with orders and maintain appropriate records of customer communications.
You can also contact us directly at:
ironkillagymapparel@outlook.com
8. MARKETING COMMUNICATIONS
You may choose to subscribe to the IRONKILLA® mailing list or otherwise agree to receive marketing communications from us.
Where required, we will obtain your consent before sending electronic marketing.
In certain circumstances, UK law may also permit us to send marketing about similar IRONKILLA® products to existing customers where the applicable requirements for doing so are satisfied and you were given an opportunity to opt out.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting:
ironkillagymapparel@outlook.com
Unsubscribing from marketing does not prevent us from sending essential service communications relating to an order, return, refund, account or other transaction with us.
9. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies.
Cookies are small files or pieces of information stored on or associated with your device when you visit a website.
Some cookies are necessary for our website and online store to operate correctly. Others may be used for functionality, analytics, personalisation or advertising.
Where required by applicable law, non-essential cookies will not be used until the appropriate consent has been obtained.
You may be able to manage your cookie preferences through the cookie or privacy controls displayed on our website.
You can also control certain cookies through your browser settings, although disabling necessary cookies may affect the operation of the website.
Further information may be provided through our website's cookie preferences or Cookie Policy.
10. HOW WE SHARE PERSONAL INFORMATION
We do not sell your personal information in the ordinary meaning of selling customer details to third parties for money.
We may share personal information where reasonably necessary with organisations that help us operate IRONKILLA®, including:
- Shopify and ecommerce service providers;
- payment processors;
- Royal Mail, Evri, DPD and other delivery providers;
- website hosting and technology providers;
- email and marketing service providers;
- analytics providers;
- professional advisers such as accountants or legal advisers;
- fraud prevention and security providers; and
- government authorities, regulators, courts or law-enforcement bodies where required or permitted by law.
We only disclose information reasonably necessary for the relevant purpose.
Some third parties may process information on our behalf, while others may act as independent data controllers under applicable law.
11. SHOPIFY
Our ecommerce store is hosted and operated using Shopify.
We also use Shopify services and functionality to support the operation of our store, including customer communications through Shopify Inbox.
As a result, Shopify may process information about customers and website visitors in connection with providing its ecommerce platform and related services.
Shopify may process certain information independently as well as on behalf of merchants using its platform.
You should refer to Shopify's own privacy information for further details about how Shopify processes personal information.
12. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites, social-media platforms or other external services.
Following a link to another website may result in that organisation collecting or processing your information under its own privacy policy.
We are not responsible for the privacy practices of independent third-party websites and encourage you to review their privacy information before providing personal information.
13. INTERNATIONAL TRANSFERS
Some of the service providers and technology platforms we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate lawful mechanism or safeguard is used where required by UK data protection law.
Depending on the circumstances, this may include transfers to countries recognised as providing an adequate level of protection or the use of approved contractual safeguards.
14. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax, fraud-prevention and reporting requirements.
Different types of information may therefore be retained for different periods.
When determining an appropriate retention period, we may consider the nature and sensitivity of the information, the purposes for which it is processed, applicable legal requirements and whether those purposes can be achieved by other means.
When information is no longer reasonably required, we will delete, anonymise or otherwise appropriately dispose of it where practicable.
15. SECURITY
We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
You are responsible for keeping any account credentials or passwords associated with your account confidential.
16. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, UK data protection law may give you rights in relation to your personal information.
These may include the right to:
- request access to personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- request deletion of your personal information in certain circumstances;
- request restriction of processing in certain circumstances;
- object to certain processing;
- receive certain information in a portable format;
- withdraw consent where processing is based on consent; and
- object to direct marketing.
These rights are not absolute and may be subject to legal conditions or exemptions.
To exercise a data protection right, contact:
ironkillagymapparel@outlook.com
We may need to verify your identity before completing certain requests.
17. CHILDREN
Our website and products are not specifically directed at young children and we do not knowingly seek to collect personal information from children who are not legally able to provide the relevant information or consent.
If you believe that a child has provided personal information to us inappropriately, please contact us.
18. COMPLAINTS
If you have a concern about how we have handled your personal information, please contact us first so that we have an opportunity to investigate the matter.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information about making a data protection complaint is available directly from the ICO.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal obligations.
The current version will be published on our website with the relevant “Last updated” date.
We encourage you to review this Privacy Policy periodically.
20. CONTACT US
For questions about this Privacy Policy, our use of your personal information or to exercise your data protection rights, please contact:
IRONKILLA® / Ironkilla Gym Apparel
A trading name of Killhaus Ltd
Registered office:
29 Washington Street
Workington
Cumbria
CA14 3AW
United Kingdom
Email: ironkillagymapparel@outlook.com
Live chat: Shopify Inbox via the IRONKILLA® website