Shipping policy
Last updated: 23 September 2026
This Shipping & Delivery Policy applies to orders placed with IRONKILLA®, trading as Ironkilla Gym Apparel, a trading name of Killhaus Ltd.
IRONKILLA® — Established 2014.
We currently deliver throughout the United Kingdom.
ORDER PROCESSING
Orders are normally processed within 1–3 business days after your order has been placed and payment has been successfully authorised.
Business days are Monday to Friday, excluding UK bank holidays.
During particularly busy periods, new product releases or other exceptional circumstances, processing may take slightly longer. Where a significant delay affects your order, we will make reasonable efforts to keep you informed.
Once your order has been dispatched, you will receive a dispatch confirmation using the contact details provided with your order.
UK DELIVERY
Our standard UK delivery option is:
Standard UK Delivery — £5.00
Delivery is normally expected within approximately 1–3 business days after dispatch.
Please remember that the delivery estimate begins after your order has been processed and dispatched. Our normal processing time of 1–3 business days is separate from the estimated delivery time.
Delivery times are estimates and are not guaranteed unless we expressly state otherwise.
Free UK Delivery
Free standard UK delivery is available on orders of £100 or more. The qualifying order value is calculated after any discounts have been applied.
DELIVERY PROVIDERS
We use established delivery providers including:
- Royal Mail
- Evri
- DPD
The carrier used for your order may vary depending on the size and weight of the parcel, delivery destination and operational requirements.
Where the selected delivery service provides tracking, tracking information will normally be provided with your dispatch confirmation or directly by the relevant delivery provider.
DELIVERY ADDRESSES
You are responsible for providing a complete and accurate delivery address when placing your order.
Please check your delivery information carefully before completing checkout.
If you notice an error after placing your order, contact us as soon as possible by email or Shopify Inbox:
Email: ironkillagymapparel@outlook.com
Live chat: Shopify Inbox via our website
We will make reasonable efforts to amend the address where possible, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
If an order cannot be delivered because incorrect or incomplete delivery information was provided, additional delivery charges may apply where the parcel has to be sent again.
DELIVERY DELAYS
Occasionally, deliveries may be delayed for reasons outside our reasonable control, including severe weather, disruption to delivery networks, industrial action or other carrier-related issues.
If your order has not arrived within the expected timeframe, please contact us by email or Shopify Inbox.
Please include your order number so that we can investigate the delivery.
Where Killhaus Ltd, trading as Ironkilla Gym Apparel and operating the IRONKILLA® brand, arranges delivery to you, our responsibility for the goods continues until delivery has taken place in accordance with applicable UK consumer law.
Nothing in this policy limits any statutory rights you may have in relation to delayed or undelivered goods.
LOST OR MISSING ORDERS
If tracking indicates a problem, your parcel has not arrived, or you believe your order may have been lost in transit, please contact us.
You do not need to resolve the issue directly with the delivery provider before contacting us. Where we have arranged the delivery, we will investigate the matter with the relevant carrier.
If a parcel is confirmed as lost, we will deal with the order in accordance with your applicable consumer rights, which may include providing a replacement or refund as appropriate.
DELIVERY CONFIRMATION
Where a delivery provider records an order as delivered but you cannot locate the parcel, please check any designated safe place, with members of your household and, where appropriate, with immediate neighbours.
If you are still unable to locate the parcel, please contact us promptly by email or Shopify Inbox.
We will investigate the delivery with the relevant carrier where appropriate.
DAMAGED OR INCORRECT ORDERS
Please inspect your order when it arrives.
If your parcel or its contents arrive damaged, or you receive an incorrect item, contact us as soon as reasonably possible:
Email: ironkillagymapparel@outlook.com
Live chat: Shopify Inbox via our website
Please include your order number and photographs of the parcel and/or item where appropriate.
We will assess the issue and arrange an appropriate resolution.
Nothing in this section affects your statutory rights where goods are faulty, damaged, incorrectly supplied or not as described.
INTERNATIONAL DELIVERY
We do not currently offer international delivery as a standard checkout option.
Our standard delivery service is currently limited to addresses within the United Kingdom.
If this changes, the available destinations, delivery options and applicable charges will be displayed on our website or during checkout.
RETURNS
If you wish to return an item after receiving it, please refer to our Returns & Refunds Policy.
For ordinary change-of-mind returns, customers are responsible for return postage unless we state otherwise.
Different arrangements may apply where goods are faulty, damaged, incorrectly supplied or otherwise fail to conform to the contract.
CONTACT
For questions about delivery or an existing order, please contact:
IRONKILLA® / Ironkilla Gym Apparel
A trading name of Killhaus Ltd
Registered office:
29 Washington Street
Workington
Cumbria
CA14 3AW
United Kingdom
Email: ironkillagymapparel@outlook.com
Live chat: Shopify Inbox via the IRONKILLA® website
IRONKILLA® — Established 2014.