Refund policy
This Returns & Refunds Policy applies to purchases made from IRONKILLA®, trading as Ironkilla Gym Apparel, a trading name of Killhaus Ltd.
IRONKILLA® — Established 2014.
We want returns to be straightforward.
You may request a return within 30 days of receiving your order.
Items must be returned in their original condition: unworn, unused, unwashed and with all original tags attached. Items should be returned in their original packaging where reasonably possible.
Please take care when trying garments on. We may reduce a refund where an item has been handled beyond what is reasonably necessary to inspect or try it on and its value has been reduced as a result.
Nothing in this policy affects your statutory rights.
STARTING A RETURN
To request a return, contact:
ironkillagymapparel@outlook.com
Please include your order number and the item(s) you wish to return.
Once your return has been authorised, we will provide return instructions.
Returns should be sent to:
IRONKILLA® / Ironkilla Gym Apparel
Killhaus Ltd
29 Washington Street
Workington
Cumbria
CA14 3AW
United Kingdom
Please do not send items back without first contacting us.
RETURN POSTAGE
For returns made because you have changed your mind, ordered the wrong size or no longer want an item, you are responsible for the cost of returning the item to us, unless we tell you otherwise.
We recommend using a tracked postal service and retaining your proof of postage until your return has been processed.
If an item is faulty, damaged, incorrectly supplied or otherwise not as described, please contact us before returning it. Where appropriate, we will arrange or reimburse reasonable return postage.
FAULTY, DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives.
If you believe an item is faulty, damaged or you have received the wrong item, contact us as soon as possible at:
ironkillagymapparel@outlook.com
Please include your order number and photographs where appropriate.
Goods supplied by Killhaus Ltd trading as Ironkilla Gym Apparel (IRONKILLA®) must be of satisfactory quality, fit for purpose and as described.
Nothing in this policy limits your statutory rights under UK consumer law.
NON-RETURNABLE ITEMS
Certain products may not be eligible for change-of-mind returns, including:
- personalised or custom-made products;
- gift cards; and
- sealed goods which are not suitable for return for health protection or hygiene reasons once the seal has been broken.
Where socks or similar products are supplied sealed for hygiene purposes, they cannot be returned after the hygiene seal has been broken, except where the product is faulty or your statutory rights otherwise apply.
Please contact us before purchasing if you are unsure whether a particular product can be returned.
Your statutory rights are not affected.
SALE ITEMS
Sale and discounted items may be returned in accordance with this policy unless a lawful exception applies.
Purchasing an item at a reduced price does not affect your statutory rights.
EXCHANGES
We do not currently operate a direct exchange service.
If you require a different size or item, return your original item in accordance with this policy and place a new order for the replacement.
This ensures that the item you want is not held while your return is in transit.
UK ONLINE CANCELLATION RIGHTS
For most goods purchased online, UK consumers have a statutory right to cancel their order without giving a reason.
You generally have 14 days after receiving your goods to tell us that you wish to cancel. After notifying us, you then generally have a further 14 days to return the goods.
You may inspect and try on clothing as you reasonably would in a shop. We may make an appropriate deduction from a refund where handling beyond what is reasonably necessary has reduced the value of the goods.
Where the statutory right to cancel applies, we will refund the price paid for the returned goods together with the standard outbound delivery charge.
If you selected a more expensive delivery service, we are not required to refund the additional amount above the cost of our standard delivery option.
These statutory rights operate alongside our additional 30-day returns policy and are not reduced by it.
REFUNDS
Once your return has been received and inspected, we will let you know when your refund has been processed or contact you if there is an issue with the return.
Approved refunds will be made to your original payment method.
We aim to process returns promptly.
Where statutory cancellation rights apply, refunds will be made within the applicable legal timeframe. For cancelled online orders, this is generally within 14 days of receiving the returned goods or evidence that they have been sent back, subject to the applicable rules.
Your bank, card issuer or payment provider may take additional time to show the refund in your account after we have processed it.
CONTACT
For returns, refunds or questions about this policy, please contact:
IRONKILLA® / Ironkilla Gym Apparel
A trading name of Killhaus Ltd
Registered office / returns address:
29 Washington Street
Workington
Cumbria
CA14 3AW
United Kingdom
Email: ironkillagymapparel@outlook.com
Live chat: Shopify Inbox via the IRONKILLA® website
IRONKILLA® — Established 2014.