Terms of service
Last updated: 23 September 2026
These Terms & Conditions apply to your use of the IRONKILLA® / Ironkilla Gym Apparel website and to purchases made from us.
Please read these terms before placing an order. By placing an order through our website, you agree to these Terms & Conditions.
Nothing in these terms affects your statutory rights as a consumer.
1. ABOUT US
IRONKILLA® is an established bodybuilding apparel brand, founded in 2014.
Ironkilla Gym Apparel is a trading name of Killhaus Ltd, a company registered in England and Wales.
Registered office:
Killhaus Ltd
29 Washington Street
Workington
Cumbria
CA14 3AW
United Kingdom
Email: ironkillagymapparel@outlook.com
In these Terms & Conditions, references to “IRONKILLA®”, “Ironkilla”, “Ironkilla Gym Apparel”, “we”, “us” or “our” mean Killhaus Ltd trading as Ironkilla Gym Apparel unless the context requires otherwise.
2. OUR WEBSITE
Our online store is powered by Shopify.
You may use our website for lawful personal shopping purposes.
You must not misuse the website, attempt to interfere with its operation or security, introduce malicious software, attempt unauthorised access, scrape or reproduce substantial parts of the website without permission, or use the website for fraudulent or unlawful purposes.
We may suspend or restrict access to the website where reasonably necessary for security, maintenance, legal or operational reasons.
3. PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, sizing information and other information displayed on our website are accurate.
Colours and appearance may vary slightly depending on your device, screen settings, lighting and normal manufacturing variations.
Any such minor variation does not affect your statutory rights where goods are faulty, materially different from their description or otherwise fail to meet the requirements of UK consumer law.
All products are subject to availability.
4. PRICES
Product prices are displayed in pounds sterling (£ GBP) unless otherwise stated.
The price applicable to your order will be the price displayed when you place the order, subject to the correction of genuine and obvious errors as described below.
Delivery charges are shown separately where applicable before you complete your purchase.
We may change our prices at any time, but price changes will not retrospectively alter an order that we have already accepted.
5. PLACING AN ORDER
When you place an order, you are making an offer to purchase the products contained in that order.
You will receive an automated confirmation acknowledging that we have received your order.
An acknowledgement of your order does not necessarily mean that we have accepted it.
A contract between you and Killhaus Ltd, trading as Ironkilla Gym Apparel and operating the IRONKILLA® brand, is formed when we accept your order and confirm that it is being processed or dispatched.
We reserve the right to decline or cancel an order before acceptance where there is a legitimate reason to do so, including:
- a product being unavailable;
- payment not being authorised;
- suspected fraud or unlawful activity;
- incorrect delivery information;
- restrictions affecting our ability to fulfil the order; or
- an obvious pricing, product or website error.
If payment has already been taken for an order that we subsequently cannot accept, the relevant amount will be refunded.
6. PAYMENT
Available payment methods will be displayed during checkout.
Payment must be authorised before an order can be fulfilled.
Payments may be processed by Shopify and/or third-party payment providers. Your use of a particular payment method may also be subject to the relevant provider's terms.
You are responsible for ensuring that the payment and billing information supplied when ordering is accurate and that you are authorised to use the selected payment method.
7. PROMOTIONS & DISCOUNT CODES
From time to time, we may offer promotional prices or discount codes.
Unless otherwise stated:
- promotional codes cannot be exchanged for cash;
- only one promotional code may be used per order;
- promotions may have an expiry date;
- promotions may apply only to specified products or collections; and
- promotional codes must be entered correctly during checkout.
Any important restrictions or conditions specific to a promotion will be made clear when the promotion is offered.
We may withdraw or amend a promotion before an order is placed where reasonably necessary, but doing so will not retrospectively change an order already accepted on the agreed terms.
8. DELIVERY
We currently deliver throughout the United Kingdom.
Our standard UK delivery option is currently:
Standard UK Delivery — £5.00
We use delivery providers including Royal Mail, Evri and DPD. The carrier used may vary depending on the order, parcel size, destination and operational requirements.
Orders are normally processed within 1–3 business days, with delivery normally expected approximately 1–3 business days after dispatch.
Delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Further information is available in our Shipping & Delivery Policy.
Unless a different delivery period has been agreed, goods will be delivered within the period required by applicable UK consumer law.
9. DELIVERY INFORMATION
You are responsible for providing complete and accurate delivery information when placing an order.
If you notice an error, contact us as soon as possible at:
ironkillagymapparel@outlook.com
We cannot guarantee that an address can be changed once an order has been processed or dispatched.
Where we arrange delivery, responsibility for the goods remains with us until delivery has taken place in accordance with applicable consumer law.
10. CANCELLING AN ONLINE ORDER
For most products purchased online, UK consumers have a statutory right to change their mind.
You generally have 14 days after receiving your goods to tell us that you wish to cancel. You then generally have a further 14 days to return the goods.
We also operate an additional 30-day returns policy, subject to the conditions and lawful exceptions explained in our Returns & Refunds Policy.
Our additional returns policy does not replace or reduce your statutory cancellation rights.
11. RETURNS & REFUNDS
Returns must be made in accordance with our Returns & Refunds Policy.
For change-of-mind returns under our returns policy, products should be returned unworn, unused and unwashed, with their original tags attached and in their original condition.
Where statutory cancellation rights apply, different legal rules may govern your ability to inspect and handle goods before returning them.
Certain products may be excluded from change-of-mind returns where a lawful exception applies, such as certain personalised goods or sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.
Please see our Returns & Refunds Policy for full details.
12. RETURN POSTAGE
For ordinary change-of-mind returns, you are responsible for the cost of returning the goods unless we state otherwise.
Where goods are faulty, damaged, incorrectly supplied or otherwise fail to conform to the contract, different provisions may apply.
Please contact us before returning a faulty or incorrectly supplied product so that we can provide appropriate instructions.
13. FAULTY OR MISDESCRIBED GOODS
Products supplied by Killhaus Ltd trading as Ironkilla Gym Apparel and operating the IRONKILLA® brand must meet the standards required by UK consumer law.
This includes requirements that goods are:
- of satisfactory quality;
- fit for purpose; and
- as described.
If you believe a product is faulty, damaged, incorrectly supplied or not as described, please contact:
ironkillagymapparel@outlook.com
Please include your order number and, where appropriate, photographs showing the issue.
Nothing in these Terms & Conditions or any other IRONKILLA® policy limits your statutory consumer rights.
14. PRODUCT AVAILABILITY
Products and sizes may be available in limited quantities.
Adding a product to your basket does not reserve it.
In the unlikely event that an item becomes unavailable after you place an order, we will contact you and refund any amount paid for the unavailable item if we cannot fulfil it.
15. WEBSITE & PRICING ERRORS
We take reasonable care to ensure that product information and pricing are accurate.
Occasionally, genuine errors may occur.
Where an error is obvious and could reasonably have been recognised as an error, we may contact you before accepting the order to offer you the opportunity to purchase at the correct price or cancel the affected item.
We will not simply substitute a higher price after a contract has been formed.
16. INTELLECTUAL PROPERTY
IRONKILLA® is a registered trade mark.
The IRONKILLA® name and associated branding, together with the logos, graphics, garment artwork, designs, photography, text and other original content appearing on this website, are owned by or licensed to Killhaus Ltd, unless otherwise stated.
The use of the ® symbol identifies IRONKILLA as a registered trade mark.
Nothing on this website grants any licence or permission to reproduce, distribute, modify, copy, sell, manufacture from, commercially exploit or otherwise use our intellectual property without prior written permission.
You may view and use the website for normal personal shopping purposes.
Unauthorised use of the IRONKILLA® name, branding, artwork, designs or other protected material may infringe intellectual property rights.
17. CUSTOMER CONTENT & REVIEWS
If you submit a product review, photograph, comment or other content directly to us or through functionality specifically provided for that purpose, you confirm that you have the right to provide that content.
You must not knowingly submit unlawful, defamatory, abusive, misleading, infringing or malicious content.
Submitting content does not automatically transfer ownership of your intellectual property to us.
Where we wish to use customer-created photographs or other substantial content for separate marketing purposes, we may seek the appropriate permission where required.
18. THIRD-PARTY SERVICES & LINKS
Our website may contain links to or integrations with services operated by third parties, including payment providers, delivery providers and social-media platforms.
Those services may operate under their own terms and privacy policies.
We are not responsible for the content or operation of independent third-party websites merely because our website links to them.
This does not affect any responsibility we have for third parties that we use to fulfil our obligations to you.
19. PRIVACY
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we use it, the circumstances in which it may be shared and your applicable data protection rights.
For the purposes of applicable data protection law, Killhaus Ltd is the data controller unless otherwise stated.
20. OUR RESPONSIBILITY TO YOU
Nothing in these Terms & Conditions excludes or restricts liability where doing so would be unlawful.
In particular, these terms do not exclude or restrict liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights relating to faulty, misdescribed or otherwise non-conforming goods.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances for which we are not legally responsible.
If you are purchasing products primarily for business or commercial purposes rather than as a consumer, different legal rights may apply.
21. EVENTS OUTSIDE OUR CONTROL
We will not be responsible for a failure or delay caused by circumstances genuinely outside our reasonable control where the law permits.
Where such circumstances materially affect an accepted order, we will take reasonable steps to minimise the effect and keep you informed where appropriate.
Your statutory rights, including any applicable rights relating to delayed delivery or cancellation, remain unaffected.
22. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or legal obligations.
The version applying to an order will normally be the version in force when that order was placed.
Changes will not retrospectively remove rights that have already arisen under an existing contract.
23. IF PART OF THESE TERMS IS INVALID
If any provision of these Terms & Conditions is found to be unlawful or unenforceable, that provision will be treated as removed or limited to the extent necessary.
The remaining provisions will continue to apply.
24. GOVERNING LAW
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections applicable in the part of the United Kingdom in which you live.
Nothing in these terms deprives you of any mandatory legal protections available to you or prevents you from bringing proceedings in a court that you are legally entitled to use.
25. CONTACT
If you have any questions about these Terms & Conditions, an order or our products, please contact:
IRONKILLA® / Ironkilla Gym Apparel
A trading name of Killhaus Ltd
Registered office:
29 Washington Street
Workington
Cumbria
CA14 3AW
United Kingdom
Email: ironkillagymapparel@outlook.com
Live chat: Shopify Inbox via the IRONKILLA® website